The New World Requires New Thinking and New Behaviors

How to Prepare or Respond to Disruption, Volatility, Uncertainty, Complexity and Ambiguity?

As organization design consultants, the authors focus our work on accelerating the vital few changes that can truly align organizations with their strategy. This discipline has moved from Fredrick Taylor's early industrial age ground breaking ‘scientific management’ through its obsolescence in the midst of today’s unprecedented change. The formulas of fifty years ago no longer work. Emerging insights from quantum physics, complexity theory, and neuroscience are shifting our thinking about business from anecdotes and rigid rules to experimentation and deeper understanding. Thomas Jefferson said it just right, “As new discoveries are made, new truths discovered and manners and opinions change with the change of circumstances, institutions must advance also to keep pace with the times.”

To change, institutions must adopt new ways of thinking. Albert Einstein observed, “We cannot solve our problems with the same thinking we used when we created them.” This means moving away from a few experts problem-solving the right answers to everyone throughout the organization scanning, asking the right questions, learning, and adapting meaningful and sustainable solutions.

New thinking needs new ways of interacting and behaving. Charles Darwin noted, “In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” Accelerating change requires a shift from linear project management to approaches which bring people together to rapidly prototype and deliver unexpected systemic solutions.